Workflow Automation Market by Offering, Type (Business Process Automation, Robotic Process Automation), Deployment, Organization, Application (Finance, Procurement), Sector (BFSI, Healthcare, Transportation & Logistics), and Geography - Global Forecast to 2030

The Workflow Automation Market is projected to reach $77.8 billion by 2030, at a CAGR of 21.3% during the forecast period 2024–2030. The growth of this market is attributed to the rising demand for real-time automation solutions, the increasing adoption of business process automation across various industries, and the growing need for enhanced communication and collaboration within organizations. Additionally, the increasing applications of cloud and IoT technologies in automation processes and the rising adoption of robotic process automation (RPA) are anticipated to create significant market growth opportunities.

However, concerns related to data privacy and security restrain the market's growth. Additionally, issues related to the integration and compatibility of legacy systems pose significant challenges for the players operating in this market. Furthermore, the emergence of automation-as-a-service (AaaS) and the utilization of artificial intelligence and chatbots are prominent trends in the workflow automation market.

Growing Demand for Real-time Automation Solutions is Expected to Drive Market Growth

Real-time automation solutions provide immediate or deferred responses to business procedures, enabling organizations to optimize their operations by automating various tasks and processes. This results in enhanced efficiency and productivity, as tasks are executed more rapidly and with reduced errors. Workflow automation software plays a pivotal role in numerous real-time automation systems, equipping users with the necessary tools and functionalities for the efficient design, implementation, and management of automated processes. Additionally, it helps reduce human errors, contributing to more accurate data processing.

Real-time automation solutions find applications in various sectors, including IT & telecommunications, defense, aerospace, healthcare, and manufacturing. In the manufacturing sector, real-time automation plays a crucial role in enabling manufacturers to enhance the efficiency of production lines by continuously monitoring and adjusting processes in real time. In the healthcare sector, it aids in the identification of suspicious activities or transactions. In the transportation and logistics industry, real-time automation is instrumental in monitoring inventory levels in real time, resulting in reduced delivery times and lower fuel costs. In the IT & telecommunications sector, these solutions are employed to monitor network performance and optimize bandwidth allocation, leading to improved service quality. These solutions help companies gain a competitive advantage over competitors reliant on manual processes by enabling faster response times, increased accuracy, and enhanced customer service.

Some of the recent developments in the workflow automation market are as follows:

• In August 2024, Creatio (U.S.) partnered with Nityo Infotech (U.S.) to transform workflow automation and CRM with no-code solutions.
• In June 2024, Datadog, Inc. (U.S.) launched Workflow Automation to automate end-to-end remediation processes with out-of-the-box actions and pre-built templates across all systems, apps, and services. This solution helps identify, investigate, and resolve service disruptions and security threats faster.
• In May 2022, Armis Inc. (U.S.) partnered with Torq Ltd. (Israel) to launch Armis Enterprise Workflow Automation (EWA), a new module for security automation and threat response workflows.

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Key Findings in the Workflow Automation Market Study:

In 2024, the Software Segment is Expected to Dominate the Workflow Automation Market

Based on offering, the global workflow automation market is broadly segmented into software and services. In 2024, the software segment is expected to account for the larger share of the global workflow automation market. The large market share of this segment is attributed to the growing demand for quick data processing and decision-making, the rising need for more efficient and streamlined business processes, and the increasing focus on solution-centric automation capabilities.

However, the services segment is projected to register a higher CAGR during the forecast period. This growth is driven by the rising demand for maintenance and training services, an increased need for professional services among end users, and the growing intricacies and customizations in workflow automation projects.

In 2024, the Business Process Automation Segment is Expected to Dominate the Workflow Automation Market

Based on type, the global workflow automation market is broadly segmented into business process automation and robotic process automation. In 2024, the business process automation segment is expected to account for the larger share of the global workflow automation market. The large market share of this segment is attributed to factors such as the rising need to automate repetitive tasks, the need to enhance accountability and transparency and ensure precise data recording, and the surge in digital transformation efforts among enterprises.

.However, the robotic process automation segment is projected to register a higher CAGR during the forecast period. This growth can be attributed to the increasing need to minimize human errors, enhance work efficiency, reduce overhead expenses, improve the accuracy and reliability of business processes, and reduce operational costs and the rising demand for robotic process automation in the BFSI, healthcare, and transportation & logistics sectors to meet their operational demands.

In 2024, the On-premise Deployments Segment is Expected to Dominate the Workflow Automation Market

Based on deployment mode, the global workflow automation market is broadly segmented into on-premise deployments and cloud-based deployments. In 2024, the on-premise deployments segment is expected to account for the larger share of the global workflow automation market. The large market share of this segment can be attributed to factors such as the rising need for lower latency and improved data sovereignty, the growing demand for systems that can automate and execute repetitive tasks, and the rising demand for technology that can be integrated with existing infrastructure.

However, the cloud-based deployments segment is projected to register a higher CAGR during the forecast period. This growth is driven by the growing adoption of cloud-based solutions by small and medium-sized enterprises, the rising demand for cost-effective subscription models and automated threat detection solutions, and the enhanced flexibility provided by cloud-based deployments.

In 2024, the Large Enterprises Segment is Expected to Dominate the Workflow Automation Market

Based on organization size, the global workflow automation market is broadly segmented into SMEs and large enterprises. In 2024, the large enterprises segment is expected to account for the largest share of the global workflow automation market. The large market share of this segment can be attributed to the rising adoption of robotic process automation to streamline repetitive tasks, the growing demand for consistency across various operations within large enterprises, and the increasing focus on digital transformation initiatives.

However, the SMEs segment is projected to register a higher CAGR during the forecast period due to the growing awareness among SMEs regarding the benefits of automating business processes and the increasing significance of digital solutions, including CRM and ERP platforms, for enhancing productivity.

In 2024, the Finance Segment is Expected to Dominate the Workflow Automation Market

Based on application, the global workflow automation market is broadly segmented into human resources, finance, procurement, IT service requests, sales, marketing, and other applications. In 2024, the finance segment is expected to account for the largest share of the global workflow automation market. The large market share of this segment can be attributed to the widespread use of digital banking solutions for real-time transaction processing and data accuracy in financial operations, an increasing focus on enhancing customer experiences, the growing implementation of RPA to reduce labor costs and improve operational efficiency, and the rising need to improve financial services and document management. Moreover, the finance segment is projected to register the highest CAGR during the forecast period.

In 2024, the Manufacturing Segment is Expected to Dominate the Workflow Automation Market

Based on sector, the global workflow automation market is broadly segmented into IT & telecommunications, automotive, transportation & logistics, healthcare, energy & utilities, manufacturing, retail, BFSI, government & defense, and other sectors. In 2024, the manufacturing segment is expected to account for the largest share of the global workflow automation market. The large market share of this segment is attributed to the rising demand for computer-integrated manufacturing automation, the rising adoption of Industry 4.0 and smart manufacturing technologies, and a growing emphasis on boosting manufacturing production efficiency and supply chain optimization through automation.

However, the BFSI segment is projected to register the highest CAGR during the forecast period due to the increasing need for seamless communication with customers to enhance workflow agility and customer experience, the rising demand for fraud detection solutions in the BFSI sector, the implementation of RPA to improve efficiency and work speed, the increasing adoption of online financial services, and the growing need to automate numerous time-consuming, repetitive processes like account opening, the KYC process, customer services, and more.

Asia-Pacific to be the Fastest-growing Regional Market

Based on geography, the global workflow automation market is segmented into Asia-Pacific, Europe, North America, Middle East & Africa, and Latin America. In 2024, Asia-Pacific is expected to account for the largest share of the global workflow automation market, followed by Europe, North America, Latin America, and the Middle East & Africa. Asia-Pacific’s significant market share can be attributed to various factors, such as the increasing emphasis on Industry 4.0 initiatives and digital transformation, the widespread adoption of robotic process automation and other advanced technologies, such as AI, robotics, IoT, and cloud computing, across various sectors, the rising number of government initiatives aimed at digitization, and the rising demand for cost-effective and efficient automation solutions to manage repetitive tasks. Moreover, Asia-Pacific is also projected to register the highest CAGR during the forecast period.

Key Players

The report includes a competitive landscape based on an extensive assessment of the key growth strategies adopted by the leading market participants in the workflow automation market in the last three to four years. The key players profiled in the workflow automation market report are International Business Machines Corporation (U.S.), Software AG (Germany), Oracle Corporation (U.S.), Pegasystems Inc. (U.S.), Appian Corporation (U.S.), Bizagi Group Limited (U.S.), Newgen Software Technologies Limited (India), Zapier, Inc. (U.S.), Formstack, LLC. (U.S.), Microsoft Corporation (U.S.), Nintex Global Ltd. (U.S.), ServiceNow, Inc. (U.S.), IPsoft Inc. (Amelia LLC) (U.S.), Xerox Holdings Corporation (U.S.), Open Text Corporation (Canada), monday.com Ltd. (Israel), SysAid Technologies Ltd. (Israel), Jotform Inc. (U.S.), Kissflow Inc. (U.S.), Next Matter GmbH (Germany), DocuWare GmbH (Germany), Camunda Services GmbH (Germany), Adobe (U.S.), HeightHQ, Inc.(U.S.), ClickUp (U.S.), Integrify, Inc. (U.S.), Flokzu (Uruguay), Wrike, Inc. (U.S.), SAP SE (Germany), and Really Simple Systems Ltd. (U.K.).

Scope of the report:

Workflow Automation Market Assessment, by Offering

• Software
• Services

Workflow Automation Market Assessment, by Type

• Business Process Automation
• Robotic Process Automation

Workflow Automation Market Assessment, by Deployment Mode

• On-premise Deployments
• Cloud-based Deployments

Workflow Automation Market Assessment, by Organization Size

• SMEs
• Large Enterprises

Workflow Automation Market Assessment, by Application

• Human Resources
• Finance
• Procurement
• IT Service Requests
• Sales
• Marketing
• Other Applications

Workflow Automation Market Assessment, by Sector

• IT & Telecommunications
• Automotive
• Transportation & Logistics
• Healthcare
• Energy & Utilities 
• Manufacturing
• Retail
• BFSI
• Government & Defense
• Other Sectors

Workflow Automation Market Assessment, by Geography

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • U.K.
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia-Pacific
  • China
  • Japan
  • India
  • South Korea 
  • Rest of Asia-Pacific
• Middle East & Africa
• Latin America

Key questions answered in the report: