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Speech Analytics Market
Speech Analytics Market by Component, Application (Customer Experience Management, Sales & Marketing Management, Risk & Compliance Management, Fraud Detection & Security Applications), Organization Size, Deployment Mode, End-use Industry (IT & Telecommunications, BFSI, Retail & Consumer Goods, Healthcare & Life Sciences, Business Process Outsourcing) - Global Forecast to 2029
Report ID:MRICT - 104680 Pages: 269 Jan-2023 Formats*: PDF Category: Information and Communications Technology Delivery: 2 to 4 HoursThe Speech Analytics Market is expected to reach $14.1 billion by 2029, at a CAGR of 20.1% during the forecast period 2022–2029. The growth of the global speech analytics market is driven by factors such as the surge in demand for speech analytics to improve contact center operations, the emergence of speech analytics to enhance fraud detection, and the rising demand for speech-based biometric systems during the COVID-19 pandemic. The increasing demand for speech analytics in the healthcare sector and the growing demand for cloud-based speech analytics solutions to bolster customer retention are expected to offer significant growth opportunities for the speech analytics market. Besides, limited use cases of real-time speech analytics pose a serious challenge to the growth of the speech analytics market.
Impact of COVID-19 on the Speech Analytics Market
The COVID-19 pandemic adversely impacted the global economy. Nationwide lockdowns and social distancing norms were imposed across several countries, negatively affecting multiple industries, including the speech analytics industry. Uncertainty regarding the lockdowns made it difficult for the key market players to anticipate the recovery of the speech analytics market. Numerous speech analytics providers were under immense pressure across various fronts due to the COVID-19 pandemic. Several economies are shifting their focus from responding to the pandemic to economic recovery; hence, various growth opportunities are expected to emerge for the players operating in the speech analytics market due to a surge in demand for voice-enabled real-time speech analytics solutions.
Many hospitals are experiencing changes in the call volume of patient financial services and operational complexity since the COVID-19 pandemic. These calls often require a coordinated and consistent response. With the emergence of speech analytics solutions, customers need faster and more informative help through voice-enabled platforms. Hospitals are served with various real-time speech analytics solutions to serve customers effectively in this dynamic environment. Thus, the demand for speech analytics solutions improved during the COVID -19 pandemic.
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A surge in demand for speech analytics to improve call center operations and fuel the market growth
Speech analytics is a technology that analyzes telephone calls between customers and call center agents, providing intelligence to organizations that can improve customer experience and drive operational efficiency. Call centers are leveraging speech analytics solutions for notable benefits such as improved customer experience, improved quality assurance metrics, real-time insights, identifying opportunities for upselling, reduced risk of non-compliance, and helping supervisors to avoid micromanagement in their operations.
In the past few years, the growing emphasis of cloud-based call center platform providers to launch voice analytics solutions for improved agent performance and increased efficiency of contact center operations is promoting the growth of the speech analytics market. For instance, in 2021 , TCN Inc. (U.S.) launched its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. This new set of tools initially provides a free 60-day trial, including a highly flexible search engine for quick and easy finding and retrieving calls through free-form combinations of keywords, phrases, acoustic measures and call metadata. Furthermore, efforts by prominent speech analytics players for product enhancement and an accurate understanding of complex contact center conversations promote the growth of the speech analytics market. For instance, in 2021, Verint Systems Inc. (U.S.) introduced a new market-leading AI innovation to further expand their real-time agent assist capabilities. Through these enhancements, a new Verint Da Vinci transcription engine, built on advanced deep neural network (DNN) models, provides best-in-class transcription and comprehension accuracy and discernment of customer intent and sentiment. This helps ensure an accurate understanding of complex call center conversations.
Key Findings in the Speech Analytics Market Study:
In 2022, the solutions segment is expected to dominate the Speech Analytics Market
Based on component, the global speech analytics market is segmented into solutions and services. In 2022, the solutions segment is expected to account for the larger share of the speech analytics market. The large market share of this segment is attributed to the rising proliferation of speech analytics software in call centers, growing demand for reporting and visualization tools across retail industries, increasing need for customer experience and engagement solutions, growing need to identify customer needs and interests, increasing demand for mitigating compliance & risks, and the increasing need to understand agent performance. Additionally, this segment is expected to register the highest CAGR during the forecast period.
Sales and marketing management is expected to dominate the Speech Analytics Market
Based on application, the global speech analytics market is segmented into customer experience management, call monitoring and summarization, sales and marketing management, risk and compliance management, sentiment analysis, fraud detection & security applications, and other applications (quality assurance, real-time alerting). In 2022, the sales and marketing management segment is expected to account for the largest share of the global speech analytics market. The large market share of this segment is attributed to the increasing need for improved customer experience in sales and marketing departments, the rising need for speech analytics solutions to identify effective patterns to close sales deals and develop a training program to mentor other team members, rising demand of call monitoring solutions for spotting competitive challenges, and the growing need for identifying cross and upsell opportunities. Additionally, the same segment is expected to register the highest CAGR during the forecast period.
In 2022, the IT & Telecommunications Segment is Expected to Dominate the Speech Analytics Market
Based on end-use industry, the global speech analytics market is segmented into IT & telecommunications, BFSI, retail & consumer goods, healthcare & life sciences, government & public sector, travel & hospitality, media & entertainment, business process outsourcing, education, and other end-use industries. In 2022, the IT & telecommunications segment is expected to account for the largest share of the global speech analytics market. The large market share of this segment is attributed to factors such as increasing demand for speech analytics solutions by telecom companies to gather more actionable information in less time, increasing demand to boost customer retention by building loyalty and maintaining customer relationships, growing popularity for solutions to Implement protocols to seize opportunities for cross-selling and upselling in IT & telecom, and a surge in demand by communication service providers (CSPs) to examine their voluminous data and draw actionable insights.
Asia-Pacific: The fastest Growing Regional Market
In 2022, Asia-Pacific is expected to register the highest CAGR during the forecast period. The rapid growth of this region is mainly driven by factors such as increasing technology expenditures in major countries such as Australia, China, and India, the growing demand for cost-effective analytical software and services among small and medium-sized enterprises, increasing proliferation of speech analytics solutions for improved contact center operations, and increase in usage and consciousness of speech and voice recognition devices in the automotive sector.
Key Players
The report includes a competitive landscape based on an extensive assessment of the key strategic developments adopted by the leading market participants in the speech analytics industry over the last three years. The key players operating in the global speech analytics market are NICE Ltd. (Israel), Verint Systems Inc. (U.S.), CallMiner, Inc. (U.S.), Genesys Cloud Services, Inc. (U.S.), Avaya Holdings Corp. (U.S.), Audio Analytic Ltd. (U.K.), Calabrio, Inc. (U.S.), Batvoice Technologies (France), Qualtrics, LLC (U.S.), Dialpad, Inc. (U.S.), WinterLight Labs (Canada), The Plum Group, Inc. (U.S.), Aural Analytics, Inc (U.S.), Amazon.com, Inc. (U.S.), Uniphore Technologies Inc. (India), Intelligent Voice Ltd (U.K.), Kwantics (India), Gnani Innovations Private Limited (India), and SAS Institute Inc. (U.S.).
Scope of the Report
Speech Analytics Market, by Component
- Solutions
- Call Center Software
- Reporting and Visualization Tools
- Quality Assurance and Monitoring Solutions
- Enterprise Performance Management Solutions
- Customer Experience Solutions
- Customer Engagement Solutions
- Other Solutions
- Services
- Professional Services
- Managed Services
Speech Analytics Market, by Application
- Customer Experience Management
- Call Monitoring and Summarization
- Sales & Marketing Management
- Risk & Compliance Management
- Sentiment Analysis
- Fraud Detection and Security Applications
- Other Applications
Speech Analytics Market, by Organization Size
- Small & Medium-sized Enterprises
- Large Enterprises
Speech Analytics Market, by Deployment Mode
- On-premise Deployment
- Cloud-based Deployment
Speech Analytics Market, by End-use Industry
- IT & Telecommunications
- BFSI
- Retail & Consumer Goods
- Healthcare & Life Sciences
- Government & Public Sector
- Travel & Hospitality
- Media & Entertainment
- Business Process Outsourcing
- Education
- Other End-use Industries
Speech Analytics Market, by Geography
- North America
- U.S.
- Canada
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Netherland
- Switzerland
- Rest of Europe
- Asia-Pacific
- Japan
- China
- India
- South Korea
- Singapore
- Rest of Asia-Pacific
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- UAE
- Israel
- Rest of Middle East & Africa
Key questions answered in the report:
The global speech analytics market is projected to reach $14.1 billion by 2029, at a CAGR of 20.1% during the forecast period.
The sales and marketing management segment is expected to account for the largest share of the global speech analytics market due to the increasing need for improved customer experience in sales and marketing departments, the rising need for speech analytics solutions to identify effective patterns to close sales deals and develop a training program to mentor other team members, and rising demand of call monitoring solutions for spotting competitive challenges.
The Business Process Outsourcing (BPO) industry is expected to register the fastest CAGR during the forecast period, mainly due to the growing demand for improved operational efficiency, the growing need to monitor every customer interaction, increasing usage of speech analytics solutions for the voice of the customer (VoC) analysis, rising need to solve customer problems quickly, increasing demand to identify potential fraudsters, and rising need to manage data and remain compliant with the GDPR and PCI guidelines.
The surge in demand for speech analytics to improve contact center operations, the emergence of speech analytics to enhance fraud detection, and the rising demand for speech-based biometric systems during the pandemic are the major factors driving the growth of the speech analytics market. Moreover, the increasing demand for speech analytics in the healthcare sector, and the growing demand for cloud-based speech analytics solutions to bolster customer retention provide significant opportunities in the global speech analytics market.
Some of the key players in the global speech analytics market are NICE Ltd. (Israel), Verint Systems Inc. (U.S.), CallMiner, Inc. (U.S.), Genesys Cloud Services, Inc. (U.S.), Avaya Holdings Corp. (U.S.), Audio Analytic Ltd. (U.K.), Calabrio, Inc. (U.S.), Batvoice Technologies (France), Qualtrics, LLC (U.S.), Dialpad, Inc. (U.S.), WinterLight Labs (Canada), The Plum Group, Inc. (U.S.), Aural Analytics, Inc (U.S.), Amazon.com, Inc. (U.S.), Uniphore Technologies Inc. (India), Intelligent Voice Ltd (U.K.), Kwantics (India), Gnani Innovations Private Limited (India), and SAS Institute Inc. (U.S.).
In 2022, North America is expected to account for the largest share of the global speech analytics market. However, countries such as Germany, Japan, China, South Korea, Netherlands, and the U.K. are expected to witness strong growth in demand for speech analytics solutions.
1. Introduction
1.1 Market Definition
1.2 Scope of the Study
1.3 Global Speech Analytics Market Ecosystem
1.4 Currency & Limitation
1.4.1 Currency
1.4.2 Limitations
1.5 Key Stakeholders
2. Research Methodology
2.1 Research Approach
2.2 Data Collection & Validation
2.2.1 Secondary Research
2.2.2 Primary Research
2.3 Market Assessment
2.3.1 Market Size Estimation
2.3.1.1 Bottom-up Approach
2.3.1.2 Top-down Approach
2.3.1.3 Growth Forecast
2.3.2 Market Share Analysis
2.4 Assumptions for the Study
3. Executive Summary
3.1 Market Analysis, by Component
3.2 Market Analysis, by Application
3.3 Market Analysis, by Organization Size
3.4 Market Analysis, by Deployment Mode
3.5 Market Analysis, by End-use Industry
3.6 Market Analysis, by Geography
4. Impact of COVID-19 on Speech Analytics Market
5. Market Insights
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Surge in Demand for Speech Analytics to Improve Call Center Operations
5.2.1.2 Emergence of Speech Analytics to Enhance Fraud Detection
5.2.1.3 Increased Demand for Speech-based Biometric Systems
5.2.2 Restraints
5.2.2.1 Concerns Regarding Data Privacy and Security
5.2.3 Opportunities
5.2.3.1 Increasing use of Speech Analytics in the Healthcare Sector
5.2.3.2 Growing Demand for Cloud-based Speech Analytics Solutions to Boost Customer Retention
5.2.4 Challenges
5.2.4.1 Limited Use Cases of Real-time Speech Analytics
5.2.5 Technology Trends
5.2.5.1 Increasing Incorporation of AI & ML into Speech Analytics Solutions
5.2.6 Market Trends
5.2.6.1. Increased Use of Speech Analytics Solutions Since the COVID-19 Pandemic
6. Speech Analytics Market, by Component
6.1 Introduction
6.2 Solutions
6.2.1 Call Center Software
6.2.2 Customer Experience Solutions
6.2.3 Reporting and Visualization Tools
6.2.4 Customer Engagement Solutions
6.2.5 Quality Assurance and Monitoring Solutions
6.2.6 Enterprise Performance Management Solutions
6.2.7 Other Speech Analytics Solutions
6.3 Services
6.3.1 Professional Services
6.3.2 Managed Services
7. Speech Analytics Market, by Application
7.1 Introduction
7.2 Sales & Marketing Management
7.3 Customer Experience Management
7.4 Fraud Detection & Security
7.5 Call Monitoring and Summarization
7.6 Risk & Compliance Management
7.7 Sentiment Analysis
7.8 Other Applications
8. Speech Analytics Market, by Organization Size
8.1 Introduction
8.2 Small & Medium-sized Enterprises
8.3 Large Enterprises
9. Speech Analytics Market, by Deployment Mode
9.1 Introduction
9.2 Cloud-based Deployment
9.3 On-premise Deployment
10. Speech Analytics Market, by End-use Industry
10.1 Introduction
10.2 IT & Telecommunications
10.3 Media & Entertainment
10.4 Business Process Outsourcing
10.5 BFSI
10.6 Retail & Consumer Goods
10.7 Healthcare & Life Sciences
10.8 Government & Public Sector
10.9 Travel & Hospitality
10.10 Education
10.11 Other End-use Industries
11. Speech Analytics Market, by Geography
11.1 North America
11.1.1 U.S.
11.1.2 Canada
11.2 Asia-Pacific
11.2.1 China
11.2.2 Japan
11.2.3 India
11.2.4 South Korea
11.2.5 Singapore
11.2.6 Rest of Europe
11.3 Europe
11.3.1 Germany
11.3.2 U.K.
11.3.3. France
11.3.4 Italy
11.3.5 Spain
11.3.6 Netherlands
11.3.7 Switzerland
11.3.6 Rest of Europe
11.4 Latin America
11.4.1 Brazil
11.4.2 Mexico
11.4.3 Rest of Latin America
11.5 Middle East & Africa
11.5.1 UAE
11.5.2 Israel
11.5.3 Rest of Middle East & Africa
12. Speech Analytics Market-Competitive Landscape
12.1 Introduction
12.2 Key Growth Strategies
12.2.1 Market Differentiators
12.2.2 Synergy Analysis: Major Deals & Strategic Alliance
12.3 Competitive Dashboard
12.3.1 Industry Leader
12.3.2 Market Differentiators
12.3.3 Vanguards
12.3.4 Contemporary Stalwarts
12.4 Vendor Market Positioning
12.5 Market Share Analysis
13. Company Profiles (Business Overview, Financial Overview, Product Portfolio, and Strategic Developments)
13.1 NICE Ltd. (Israel)
13.2 CallMiner, Inc. (U.S.)
13.3 Gnani Innovations Private Limited (India)
13.4 Kwantics (India)
13.5 Uniphore Technologies Inc. (India)
13.6 Aural Analytics Inc (U.S.)
13.7 WinterLight Labs (Canada)
13.8 Dialpad, Inc. (U.S.)
13.9 Batvoice Technologies (France)
13.10 Calabrio, Inc. (U.S.) Dialpad, Inc. (U.S.)
13.11 Audio Analytic Ltd. (U.K.)
13.12 Genesys Cloud Services, Inc. (U.S.)
13.13. Intelligent Voice Ltd (U.K.)
13.14. Avaya Holdings Corp. (U.S.)
13.15. Verint Systems Inc. (U.S.)
13.16. SAS Institute Inc. (U.S.)
13.17. Amazon.com, Inc. (U.S.)
13.18 The Plum Group, Inc. (U.S.)
13.19 Qualtrics International Inc. (U.S.)
14. Appendix
14.1 Questionnaire
14.2 Available Customization
List of Tables
Table 1 Global Speech Analytics Market Size, By Country, 2020–2029 (USD Million)
Table 2 Global Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 3 Global Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 4 Global Speech Analytics Solutions Market Size, By Country/Region, 2020–2029 (USD Million)
Table 5 Global Speech Analytics Market Size For Call Center Software, By Country, 2020–2029 (USD Million)
Table 6 Global Speech Analytics Market Size For Customer Experience Solutions, By Country, 2020–2029 (USD Million)
Table 7 Global Speech Analytics Market Size For Reporting and Visualization Tools, By Country, 2020–2029 (USD Million)
Table 8 Global Speech Analytics Market Size for Customer Engagement Solutions, By Country, 2020–2029 (USD Million)
Table 9 Global Speech Analytics Quality Assurance & Monitoring Solutions Market Size, By Country, 2020–2029 (USD Million)
Table 10 Global Speech Analytics Market Size for Enterprise Performance Management Solutions, By Country, 2020–2029 (USD Million)
Table 11 Global Speech Analytics Market Size for Other Speech Analytics Solutions, By Country, 2020–2029 (USD Million)
Table 12 Global Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 13 Global Speech Analytics Services Market Size, By Country, 2020–2029 (USD Million)
Table 14 Global Speech Analytics Market Size for Professional Services, By Country, 2020–2029 (USD Million)
Table 15 Global Speech Analytics Market Size for Managed Services, By Country, 2020–2029 (USD Million)
Table 16 Global Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 17 Global Speech Analytics Market Size for Sales and Marketing Management, By Country, 2020–2029 (USD Million)
Table 18 Global Speech Analytics Market Size for Customer Experience Management, By Country, 2020–2029 (USD Million)
Table 19 Global Speech Analytics Market Size for Fraud Detection and Security Applications, By Country, 2020–2029 (USD Million)
Table 20 Global Speech Analytics Market Size for Call Monitoring and Summarization, By Country, 2020–2029 (USD Million)
Table 21 Global Speech Analytics Market Size for Risk and Compliance Management, By Country, 2020–2029 (USD Million)
Table 22 Global Speech Analytics Market Size for Sentiment Analysis, By Country, 2020–2029 (USD Million)
Table 23 Global Speech Analytics Market Size for Other Applications, By Country, 2020–2029 (USD Million)
Table 24 Global Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 25 Global Speech Analytics Market Size for Small & Medium-Sized Enterprises, By Country, 2020–2029 (USD Million)
Table 26 Global Speech Analytics Market Size for Large Enterprises, By Country, 2020-2029 (USD Million)
Table 27 Global Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 28 Global Speech Analytics Market Size for Cloud-Based Deployment, By Country, 2020–2029 (USD Million)
Table 29 Global Speech Analytics Market Size for On-Premise Deployment, By Country, 2020–2029 (USD Million)
Table 30 Global Speech Analytics Market Size, By Country/Region, 2020–2029 (USD Million)
Table 31 North America: Speech Analytics Market Size, By Country, 2020–2029 (USD Million)
Table 32 North America: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 33 North America: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 34 North America: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 35 North America: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 36 North America: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 37 North America: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 38 North America: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 39 U.S.: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 40 U.S.: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 41 U.S.: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 42 U.S.: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 43 U.S.: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 44 U.S.: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 45 U.S.: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 46 Canada: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 47 Canada: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 48 Canada: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 49 Canada: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 50 Canada: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 51 Canada: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 52 Canada: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 53 Asia-Pacific: Speech Analytics Market Size, By Country/Region, 2020–2029 (USD Million)
Table 54 Asia-Pacific: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 55 Asia-Pacific: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 56 Asia-Pacific: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 57 Asia-Pacific: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 58 Asia-Pacific: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 59 Asia-Pacific: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 60 Asia-Pacific: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 61 China: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 62 China: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 63 China: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 64 China: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 65 China: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 66 China: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 67 China: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 68 Japan: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 69 Japan: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 70 Japan: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 71 Japan: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 72 Japan: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 73 Japan: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 74 Japan: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 75 India: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 76 India: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 77 India: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 78 India: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 79 India: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 80 India: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 81 India: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 82 South Korea: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 83 South Korea: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 84 South Korea: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 85 South Korea: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 86 South Korea: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 87 South Korea: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 88 South Korea: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 89 Singapore: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 90 Singapore: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 91 Singapore: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 92 Singapore: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 93 Singapore: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 94 Singapore: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 95 Singapore: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 96 RoAPAC: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 97 RoAPAC: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 98 RoAPAC: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 99 RoAPAC: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 100 RoAPAC: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 101 RoAPAC: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 102 RoAPAC: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 103 Europe: Speech Analytics Market Size, By Country/Region, 2020–2029 (USD Million)
Table 104 Europe: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 105 Europe: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 106 Europe: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 107 Europe: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 108 Europe: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 109 Europe: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 110 Europe: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 111 Germany: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 112 Germany: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 113 Germany: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 114 Germany: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 115 Germany: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 116 Germany: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 117 Germany: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 118 U.K.: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 119 U.K.: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 120 U.K.: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 121 U.K.: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 122 U.K.: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 123 U.K.: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 124 U.K.: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 125 France: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 126 France: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 127 France: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 128 France: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 129 France: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 130 France: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 131 France: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 132 Italy: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 133 Italy: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 134 Italy: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 135 Italy: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 136 Italy: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 137 Italy: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 138 Italy: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 139 Spain: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 140 Spain: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 141 Spain: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 142 Spain: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 143 Spain: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 144 Spain: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 145 Spain: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 146 Netherlands: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 147 Netherlands: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 148 Netherlands: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 149 Netherlands: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 150 Netherlands: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 151 Netherlands: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 152 Netherlands: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 153 Switzerland: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 154 Switzerland: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 155 Switzerland: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 156 Switzerland: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 157 Switzerland: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 158 Switzerland: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 159 Switzerland: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 160 Rest of Europe: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 161 Rest of Europe: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 162 Rest of Europe: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 163 Rest of Europe: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 164 Rest of Europe: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 165 Rest of Europe: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 166 Rest of Europe: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 167 Latin America: Speech Analytics Market Size, By Country/Region, 2020–2029 (USD Million)
Table 168 Latin America: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 169 Latin America: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 170 Latin America: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 171 Latin America: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 172 Latin America: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 173 Latin America: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 174 Latin America: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 175 Brazil: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 176 Brazil: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 177 Brazil: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 178 Brazil: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 179 Brazil: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 180 Brazil: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 181 Brazil: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 182 Mexico: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 183 Mexico: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 184 Mexico: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 185 Mexico: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 186 Mexico: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 187 Mexico: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 188 Mexico: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 189 RoLATAM: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 190 RoLATAM: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 191 RoLATAM: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 192 RoLATAM: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 193 RoLATAM: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 194 RoLATAM: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 195 RoLATAM: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 196 Middle East & Africa: Speech Analytics Market Size, By Country/Region, 2020–2029 (USD Million)
Table 197 Middle East & Africa: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 198 Middle East & Africa: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 199 Middle East & Africa: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 200 Middle East & Africa: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 201 Middle East & Africa: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 202 Middle East & Africa: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 203 Middle East & Africa: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 204 UAE: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 205 UAE: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 206 UAE: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 207 UAE: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 208 UAE: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 209 UAE: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 210 UAE: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 211 Israel: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 212 Israel: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 213 Israel: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 214 Israel: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 215 Israel: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 216 Israel: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 217 Israel: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
Table 218 RoMEA: Speech Analytics Market Size, By Component, 2020–2029 (USD Million)
Table 219 RoMEA: Speech Analytics Solutions Market Size, By Type, 2020–2029 (USD Million)
Table 220 RoMEA: Speech Analytics Services Market Size, By Type, 2020–2029 (USD Million)
Table 221 RoMEA: Speech Analytics Market Size, By Application, 2020–2029 (USD Million)
Table 222 RoMEA: Speech Analytics Market Size, By Organization Size, 2020–2029 (USD Million)
Table 223 RoMEA: Speech Analytics Market Size, By Deployment Mode, 2020–2029 (USD Million)
Table 224 RoMEA: Speech Analytics Market Size, By End-Use Industry, 2020–2029 (USD Million)
List of Figures
Figure 1 Research Process
Figure 2 Key Secondary Resources
Figure 3 Primary Research Techniques
Figure 4 Key Executives Interviewed
Figure 5 Breakdown of Primary Interviews (Supply-Side & Demand-Side)
Figure 6 Market Sizing and Growth Forecast Approach
Figure 7 Key Insights
Figure 8 Global Speech Analytics Market Size, By Component, 2022 Vs. 2029 (USD Million)
Figure 9 Global Speech Analytics Market Size, By Application, 2022 Vs. 2029 (USD Million)
Figure 10 Global Speech Analytics Market Size, By Organization Size, 2022 Vs. 2029 (USD Million)
Figure 11 Global Speech Analytics Market Size, By Deployment Mode, 2022 Vs. 2029 (USD Million)
Figure 12 Global Speech Analytics Market Size, By End-Use Industry, 2022 Vs. 2029 (USD Million)
Figure 13 Geographic Snapshot: Global Speech Analytics Market (Market Share & CAGR)
Figure 14 Market Dynamics
Figure 15 Global Speech Analytics Market Size, By Component, 2022 Vs. 2029 (USD Million)
Figure 16 Global Speech Analytics Market Size, By Application, 2022 Vs. 2029 (USD Million)
Figure 17 Global Speech Analytics Market Size, By Organization Size, 2022 Vs. 2029 (USD Million)
Figure 18 Global Speech Analytics Market Size, By Deployment Mode, 2022 Vs. 2029 (USD Million)
Figure 19 Global Speech Analytics Market Size, By End-Use Industry, 2022 Vs. 2029 (USD Million)
Figure 20 Global Speech Analytics Market Size, By Geography, 2022 Vs. 2029 (USD Million)
Figure 21 Geographic Snapshot: North America Speech Analytics Market
Figure 22 Geographic Snapshot: Asia-Pacific Speech Analytics Market
Figure 23 Geographic Snapshot: Europe Speech Analytics Market
Figure 24 Geographic Snapshot: Latin America Speech Analytics Market
Figure 25 Geographic Snapshot: Middle East & Africa Speech Analytics Market
Figure 26 Growth Strategies Adopted by Leading Market Players (2020–2022)
Figure 27 Competitive Dashboard: Speech Analytics Market
Figure 28 Market Share Analysis: Speech Analytics Market, 2021
Figure 29 NICE Ltd.: Financial Overview (2021)
Figure 30 Avaya Holdings Corp.: Financial Overview (2021)
Figure 31 Verint Systems Inc.: Financial Overview (2022)
Figure 32 Amazon.Com, Inc.: Financial Overview (2021)
Figure 33 Qualtrics International Inc.: Financial Overview (2021)
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