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Interactive Kiosks Market
Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography - Global Forecast to 2030
Report ID:MRSE - 1041024 Pages: 200 Aug-2024 Formats*: PDF Category: Semiconductor and Electronics Delivery: 24 to 72 HoursThe Interactive Kiosks Market is projected to reach $49.61 billion by 2030, at a CAGR of 8.3% during the forecast period 2024–2030. Some of the major factors driving the growth of this market are the rising demand for interactive kiosks across various end-use industries increasing focus on enhancing customer shopping experience. In addition, ongoing innovations in self-service kiosks and rising investment in smart cities and smart infrastructure are expected to offer significant opportunities for the growth of this market. However, high maintenance & installation costs associated with kiosks can restrain the growth of this market.
Rising Demand for Interactive Kiosks across Various End-use Industries is Expected to Drive Interactive kiosks Market Growth
In this fast-paced digital world, everyone is looking to do work faster while making quick decisions through do-it-yourself actions. The entry of kiosks in the commercial and industrial realm has simplified and streamlined the ways customers interact with brands and their services. Kiosks are growing in relevance and popularity due to their user-friendly and self-service functionalities and are being widely used across several industries. From bill payment to retail transactions to tourism and wayfinding, the use of interactive self-service kiosks has become highly popular.
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Some of the applications of interactive kiosks across industries are mentioned below:
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Restaurants use them for self-service ordering.
- Malls, casinos, and other large-footprint operations use them for wayfinding. So do multi-unit settings, such as college campuses and business parks.
- Hospitals and clinics use them to dispense patient information and schedule appointments.
- Municipalities use them to display mass transit maps and schedules and to sell tickets.
- Hotels, convention centers, and hospitality businesses use them as “virtual concierges” to deliver guest services.
- Retailers incorporate them into displays, allowing shoppers to learn more about products or create customized purchases, from individually tailored CDs to new cars.
- Churches use them to announce upcoming services or special events to the public or share inspirational messages.
- Businesses of all types use them to capture vital customer data and feedback through surveys, email sign-ups, etc.
Interactive kiosks come with a wide range of integrated features and functionality, including touch screens, full-color displays, multimedia, speech recognition, and others. With the accelerated pace of technological evolution, greater investment is being made, which will enable them to provide even more functionality. Therefore, at the rate technology is advancing, interactive kiosks may soon become commonplace in all industries.
Key Findings in the Interactive Kiosks Market Study:
In 2024, the Hardware Segment is Expected to Grow with Highest CAGR in the Forecasted Period
The growth of the segment is driven by the rising focus of key players on developing advanced self-service kiosks. For instance, in May 2024, Samsung Electronics Co., Ltd. launched new high-performance kiosks built on Windows OS. The new version of the kiosks features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food & beverage, retail, travel, and healthcare industries.
In 2024, the Self-service Kiosks Segment is Expected to Dominate the Interactive Kiosks Market
Based on type, the interactive Kiosks market is segmented into self-service kiosks and vending kiosks. In 2024, the self-service kiosks segment is expected to account for the larger share of the global Interactive kiosks market. The large share of this segment is mainly attributed to the rising Implementation of self-service kiosks to scale business operations more quickly and efficiently while at the same time reducing costs.
In 2024, the Retail Segment is Expected to Grow with Highest CAGR in the Forecasted Period
The rising initiatives to deploy interactive kiosks by the retailer are expected to drive the segment growth. For instance, in September 2024, supermarket chain Aldi Nord announced that it is testing self-checkout technologies from unified self-checkout solutions provider Shopreme in its stores in the Netherlands. The retailer is introducing Scan & Go, self-checkout kiosks, and exit terminals in several stores in the country.
Based on geography, the interactive kiosks market is segmented into North America, Asia-Pacific, Europe, Latin America, and the Middle East & Africa. In 2024, North America is expected to account for the largest share of the interactive kiosks market. The large market share of the region is attributed to the rising adoption of interactive kiosks to improve business efficiency, analyze customer behavior, and create more personalized experiences for customers.
Some of the recent developments:
- In September 2024, Cuboh (Canada), a leading online ordering management system, announced the launch of their self-ordering kiosk solution.
- In June 2024, Greenville -Spartanburg International Airport (GSP) (U.S.) announced the launch of its new self-check-in kiosks service. The self-check-in kiosks are a new and convenient amenity that allows passengers to check in for their flight, print boarding passes, and check their luggage quickly and efficiently.
- In June 2024, the City Council of San Diego (U.S.) approved plans to install in downtown at least 50 interactive kiosks designed to help visitors and residents navigate the City.
- In June 2022, meldCX (Australia), a global technology company focusing on cutting-edge AI and IoT solutions for enterprise customers, partnered with American Kiosks (U.S.), a Colorado-based self-service kiosks manufacturer simplifying the process of deploying self-service kiosks equipped with smart technologies for North American business.
Key Players:
The key players operating in the interactive kiosks market are KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), Lilitab, LLC (U.S.), and among others.
Scope of the report:
Interactive Kiosks Market Assessment, by Offering
- Hardware
- Software
- Services
Interactive Kiosks Market Assessment, by Type
- Self-service Kiosks
- Information Kiosks
- Ticketing Kiosks
- Check-in Kiosks
- Wayfinding Kiosks
- Advertising Kiosks
- Self Ordering Kiosks
- Payment Kiosks
- Other Self-service Kiosks
- Vending Kiosks
Interactive Kiosks Market Assessment, by End User
- BFSI
- Retail
- Food & Beverage
- Healthcare
- Government
- Hospitality & Tourism
- Transportation
- Entertainment
- Manufacturing
- Other End Users
Interactive Kiosks Market Assessment, by Geography
- North America
- U.S.
- Canada
- Europe
- U.K.
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
- Latin America
- Middle East & Africa
Key questions answered in the report:
The global Interactive kiosks market is projected to reach $49.61 billion by 2030, at a CAGR of 8.3% during the forecast period.
Some of the major factors driving the growth of this market are rising demand for interactive kiosks across various end-use industries to improve operational efficiency and increasing focus to enhance customer shopping experience. In addition, ongoing innovations in self-service kiosks and rising investment in smart cities and smart infrastructure are expected to offer significant opportunities for the growth of this market.
The key players operating in the interactive kiosks market are KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), Slabb Inc. (U.S.), SZZT Electronics Co., Ltd (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (U.S.), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Lilitab, LLC (U.S.) and among others.
Based on offering, the hardware segment is expected to account for the largest share of the global interactive kiosks market.
Based on type, the vending kiosks segment is expected to record the highest CAGR during the forecast period.
Based on end user, the retail segment is expected to account for the largest share of the global interactive kiosks market.
Asia-Pacific is projected to register the highest growth rate over the coming years.
1. Introduction
1.1 Market Definition & Scope
1.2 Currency & Limitations
1.2.1 Currency
1.2.2 Limitations
2. Research Methodology
2.1 Research Approach
2.2 Process of Data Collection and Validation
2.2.1 Secondary Research
2.2.2 Primary Research/Interviews with Key Opinion Leaders of the Industry
2.3 Market Sizing and Forecast
2.3.1 Market Size Estimation Approach
2.3.1.1 Bottom-up Approach
2.3.1.2 Top-Down Approach
2.3.2 Growth Forecast Approach
2.4 Assumption for the Study
3. Executive Summary
4. Market Insights
4.1 Overview
4.2 Factors Affecting Market Growth
4.2.1 Drivers
4.2.1.1 Rising Demand for Interactive Kiosks Across Various End-use Industries
4.2.1.2 Increasing Focus to Enhance Customer Shopping Experience
4.2.2 Restraints
4.2.2.1 High Maintenance & Installation Cost Associated with Kiosks
4.2.3 Opportunities
4.2.3.1 Ongoing Innovations in Self-Service Kiosks
4.2.3.2 Rising Investment in Smart Cities and Smart Infrastructure
4.2.4 Challenges
4.2.4.1 Safety and Security Concerns
4.3 Trends
4.4 Case Studies
4.5 Porter's Five Forces Analysis
5. Interactive Kiosks Market Assessment, by Offering
5.1 Introduction
5.2 Hardware
5.3 Software
5.4 Services
6. Interactive Kiosks Market Assessment, by Type
6.1 Introduction
6.2 Self-service Kiosks
6.2.1 Information Kiosks
6.2.2 Ticketing Kiosks
6.2.3 Check-in Kiosks
6.2.4 Wayfinding Kiosks
6.2.5 Advertising Kiosks
6.2.6 Self-ordering Kiosks
6.2.7 Payment Kiosks
6.2.8 Other Kiosks
6.3 Vending Kiosks
7. Interactive Kiosks Market Assessment, by End User
7.1 Overview
7.2 BFSI
7.3 Retail
7.4 Food & Beverage
7.5 Healthcare
7.6 Government
7.7 Hospitality & Tourism
7.8 Transportation
7.9 Entertainment
7.10 Manufacturing
7.11 Other End Users
8. Interactive Kiosks Market Assessment, by Country/Region
8.1 Overview
8.2 North America
8.2.1 U.S.
8.2.2 Canada
8.3 Europe
8.3.1 Germany
8.3.2 U.K.
8.3.3 France
8.3.4 Italy
8.3.5 Spain
8.3.6 Rest of Europe
8.4 Asia-Pacific
8.4.1 China
8.4.2 Japan
8.4.3 India
8.4.4 South Korea
8.4.5 Rest of Asia-Pacific
8.5 Latin America
8.6 Middle East & Africa
9. Competition Analysis
9.1 Overview
9.2 Key Growth Strategies
9.3 Competitive Benchmarking
9.4 Competitive Dashboard
9.4.1 Industry Leaders
9.4.2 Market Differentiators
9.4.3 Vanguards
9.4.4 Emerging Companies
9.5 Market Ranking, by Key Player
10. Company Profiles (Company Overview, Financial Overview, Product Portfolio, and Strategic Developments)
10.1 KIOSKS Information Systems
10.2 NCR Corporation
10.3 SZZT Electronics Co., Ltd
10.4 Source Technologies
10.5 Diebold Nixdorf, Incorporated
10.6 Embross
10.7 Acante Solutions Limited
10.8 Meridian Kiosks
10.9 RedyRef
10.10 Advantech Co Ltd
10.11 GLORY LTD.
10.12 Olea Kiosks Inc.
10.13 Frank Mayer and Associates, Inc.
10.14 Zebra Technologies Corp.
10.15 Lilitab, LLC
(Note: SWOT Analysis of the Top 5 Companies Will Be Provided)
11. Appendix
11.1 Available Customization
11.2 Related Reports
List of Tables
Table 1 Currency Conversion Rates (2019–2024)
Table 2 Global Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 3 Global Interactive Kiosks Hardware Market, by Country/Region, 2021–2030 (USD Million)
Table 4 Global Interactive Kiosks Software Market, by Country/Region, 2021–2030 (USD Million)
Table 5 Global Interactive Kiosks Services Market, by Country/Region, 2021–2030 (USD Million)
Table 6 Global Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 7 Global Self-service Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 8 Global Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 9 Global Information Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 10 Global Ticketing Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 11 Global Check-in Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 12 Global Wayfinding Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 13 Global Advertising Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 14 Global Self Ordering Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 15 Global Payment Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 16 Global Other Self-service Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 17 Global Vending Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 18 Global Interactive Kiosks Market, by End-User, 2021–2030 (USD Million)
Table 19 Global Interactive Kiosks Market for BFSI, by Country/Region, 2021–2030 (USD Million)
Table 20 Global Interactive Kiosks Market for Retail, by Country/Region, 2021–2030 (USD Million)
Table 21 Global Interactive Kiosks Market for Food & Beverage, by Country/Region, 2021–2030 (USD Million)
Table 22 Global Interactive Kiosks Market for Healthcare, by Country/Region, 2021–2030 (USD Million)
Table 23 Global Interactive Kiosks Market for Government, by Country/Region, 2021–2030 (USD Million)
Table 24 Global Interactive Kiosks Market for Hospitality & Tourism, by Country/Region, 2021–2030 (USD Million)
Table 25 Global Interactive Kiosks Market for Transportation, by Country/Region, 2021–2030 (USD Million)
Table 26 Global Interactive Kiosks Market for Entertainment, by Country/Region, 2021–2030 (USD Million)
Table 27 Global Interactive Kiosks Market for Manufacturing, by Country/Region, 2021–2030 (USD Million)
Table 28 Global Interactive Kiosks Market for Other End Users, by Country/Region, 2021–2030 (USD Million)
Table 29 Global Interactive Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 30 North America: Interactive Kiosks Market, by Country, 2021–2030 (USD Million)
Table 31 North America: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 32 North America: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 33 North America: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 34 North America: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 35 U.S.: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 36 U.S.: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 37 U.S.: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 38 U.S.: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 39 Canada: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 40 Canada: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 41 Canada: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 42 Canada: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 43 Europe: Interactive Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 44 Europe: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 45 Europe: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 46 Europe: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 47 Europe: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 48 Germany: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 49 Germany: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 50 Germany: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 51 Germany: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 52 U.K.: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 53 U.K.: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 54 U.K.: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 55 U.K.: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 56 France: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 57 France: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 58 France: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 59 France: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 60 Italy: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 61 Italy: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 62 Italy: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 63 Italy: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 64 Spain: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 65 Spain: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 66 Spain: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 67 Spain: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 68 Rest of Europe: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 69 Rest of Europe: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 70 Rest of Europe: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 71 Rest of Europe: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 72 Asia-Pacific: Interactive Kiosks Market, by Country/Region, 2021–2030 (USD Million)
Table 73 Asia-Pacific: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 74 Asia-Pacific: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 75 Asia-Pacific: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 76 Asia-Pacific: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 77 China: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 78 China: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 79 China: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 80 China: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 81 Japan: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 82 Japan: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 83 Japan: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 84 Japan: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 85 India: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 86 India: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 87 India: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 88 India: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 89 South Korea: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 90 South Korea: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 91 South Korea: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 92 South Korea: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 93 Rest of Asia-Pacific: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 94 Rest of Asia-Pacific: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 95 Rest of Asia-Pacific: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 96 Rest of Asia-Pacific: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 97 Latin America: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 98 Latin America: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 99 Latin America: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 100 Latin America: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 101 Middle East & Africa: Interactive Kiosks Market, by Offering, 2021–2030 (USD Million)
Table 102 Middle East & Africa: Interactive Kiosks Market, by Type, 2021–2030 (USD Million)
Table 103 Middle East & Africa: Self-service Kiosks Market, by Type, 2021–2030 (USD Million)
Table 104 Middle East & Africa: Interactive Kiosks Market, by End User, 2021–2030 (USD Million)
Table 105 Recent Developments by the Major Market Players (2019–2024)
List of Figures
Figure 1 Market Ecosystem
Figure 2 Key Stakeholders
Figure 3 Research Process
Figure 4 Key Secondary Sources
Figure 5 Primary Research Techniques
Figure 6 Key Executives Interviewed
Figure 7 Breakdown of Primary Interviews (Supply Side & Demand Side)
Figure 8 Market Sizing and Growth Forecast Approach
Figure 9 Key Insights
Figure 10 Global Interactive Kiosks Market, by Offering, 2024 VS. 2030 (USD Million)
Figure 11 Global Interactive Kiosks Market, by Type, 2024 VS. 2030 (USD Million)
Figure 12 Global Interactive Kiosks Market, by End Users, 2024 VS. 2030 (USD Million)
Figure 13 Geographic Snapshot: Global Interactive Kiosks Market
Figure 14 Factors Affecting the Market Growth
Figure 15 Porter's Five Force Analysis: Interactive Kiosks Market
Figure 16 Global Interactive Kiosks Market, by Offering, 2024 VS. 2030 (USD Million)
Figure 17 Global Interactive Kiosks Market, by Type, 2024 VS. 2030 (USD Million)
Figure 18 Global Interactive Kiosks Market, by End Users, 2024 VS. 2030 (USD Million)
Figure 19 Global Interactive Kiosks Market, by Geography, 2024-2030 (USD Million)
Figure 20 North America: Interactive Kiosks Market Snapshot
Figure 21 Asia-Pacific: Interactive Kiosks Market Snapshot
Figure 22 Europe: Interactive Kiosks Market Snapshot
Figure 23 Key Growth Strategies Adopted by Key Players (2020-2024)
Figure 24 Competitive Dashboard
Figure 25 Vendor Market Positioning Analysis (2020-2024)
Figure 26 Posiflex Technology Inc: Financial Overview
Figure 27 NCR Corporation: Financial Overview
Figure 28 SZZT Electronics Co., Ltd: Financial Overview
Figure 29 Marel: Financial Overview
Figure 30 Diebold Nixdorf, Incorporated: Financial Overview
Figure 31 Advantech Co Ltd.: Financial Overview
Figure 32 GLORY LTD.: Financial Overview
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