Interactive Kiosks Market by Offering (Hardware, Software Services), Type (Self-service Kiosks (Information, Ticketing, Check-in, Wayfinding, Others), Vending Kiosks), End User (BFSI, Retail, F&B, Healthcare, Others), and Geography - Global Forecast to 2030

The Interactive Kiosks Market is projected to reach $49.61 billion by 2030, at a CAGR of 8.3% during the forecast period 2024–2030. Some of the major factors driving the growth of this market are the rising demand for interactive kiosks across various end-use industries increasing focus on enhancing customer shopping experience. In addition, ongoing innovations in self-service kiosks and rising investment in smart cities and smart infrastructure are expected to offer significant opportunities for the growth of this market. However, high maintenance & installation costs associated with kiosks can restrain the growth of this market.

Rising Demand for Interactive Kiosks across Various End-use Industries is Expected to Drive Interactive kiosks Market Growth

In this fast-paced digital world, everyone is looking to do work faster while making quick decisions through do-it-yourself actions. The entry of kiosks in the commercial and industrial realm has simplified and streamlined the ways customers interact with brands and their services. Kiosks are growing in relevance and popularity due to their user-friendly and self-service functionalities and are being widely used across several industries. From bill payment to retail transactions to tourism and wayfinding, the use of interactive self-service kiosks has become highly popular.

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Some of the applications of interactive kiosks across industries are mentioned below:

• Restaurants use them for self-service ordering.

• Malls, casinos, and other large-footprint operations use them for wayfinding. So do multi-unit settings, such as college campuses and business parks.
• Hospitals and clinics use them to dispense patient information and schedule appointments.
• Municipalities use them to display mass transit maps and schedules and to sell tickets.
• Hotels, convention centers, and hospitality businesses use them as “virtual concierges” to deliver guest services.
• Retailers incorporate them into displays, allowing shoppers to learn more about products or create customized purchases, from individually tailored CDs to new cars.
• Churches use them to announce upcoming services or special events to the public or share inspirational messages.
• Businesses of all types use them to capture vital customer data and feedback through surveys, email sign-ups, etc.

Interactive kiosks come with a wide range of integrated features and functionality, including touch screens, full-color displays, multimedia, speech recognition, and others. With the accelerated pace of technological evolution, greater investment is being made, which will enable them to provide even more functionality. Therefore, at the rate technology is advancing, interactive kiosks may soon become commonplace in all industries.

Key Findings in the Interactive Kiosks Market Study:

In 2024, the Hardware Segment is Expected to Grow with Highest CAGR in the Forecasted Period

The growth of the segment is driven by the rising focus of key players on developing advanced self-service kiosks. For instance, in May 2024, Samsung Electronics Co., Ltd. launched new high-performance kiosks built on Windows OS. The new version of the kiosks features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food & beverage, retail, travel, and healthcare industries.

In 2024, the Self-service Kiosks Segment is Expected to Dominate the Interactive Kiosks Market

Based on type, the interactive Kiosks market is segmented into self-service kiosks and vending kiosks. In 2024, the self-service kiosks segment is expected to account for the larger share of the global Interactive kiosks market. The large share of this segment is mainly attributed to the rising Implementation of self-service kiosks to scale business operations more quickly and efficiently while at the same time reducing costs.

In 2024, the Retail Segment is Expected to Grow with Highest CAGR in the Forecasted Period

The rising initiatives to deploy interactive kiosks by the retailer are expected to drive the segment growth. For instance, in September 2024, supermarket chain Aldi Nord announced that it is testing self-checkout technologies from unified self-checkout solutions provider Shopreme in its stores in the Netherlands. The retailer is introducing Scan & Go, self-checkout kiosks, and exit terminals in several stores in the country.

Based on geography, the interactive kiosks market is segmented into North America, Asia-Pacific, Europe, Latin America, and the Middle East & Africa. In 2024, North America is expected to account for the largest share of the interactive kiosks market. The large market share of the region is attributed to the rising adoption of interactive kiosks to improve business efficiency, analyze customer behavior, and create more personalized experiences for customers.

Some of the recent developments:

• In September 2024, Cuboh (Canada), a leading online ordering management system, announced the launch of their self-ordering kiosk solution.
• In June 2024, Greenville -Spartanburg International Airport (GSP) (U.S.) announced the launch of its new self-check-in kiosks service. The self-check-in kiosks are a new and convenient amenity that allows passengers to check in for their flight, print boarding passes, and check their luggage quickly and efficiently.
• In June 2024, the City Council of San Diego (U.S.) approved plans to install in downtown at least 50 interactive kiosks designed to help visitors and residents navigate the City.
• In June 2022, meldCX  (Australia), a global technology company focusing on cutting-edge AI and IoT solutions for enterprise customers, partnered with American Kiosks (U.S.), a Colorado-based self-service kiosks manufacturer simplifying the process of deploying self-service kiosks equipped with smart technologies for North American business.

Key Players:

The key players operating in the interactive kiosks market are KIOSKS Information Systems (U.S.), NCR Corporation (U.S.), SZZT Electronics Shenzhen Co., Ltd. (China), Source Technologies (U.S.), Diebold Nixdorf, Incorporated (U.S.), Embross (Canada), Acante Solutions Limited (U.K.), Meridian Kiosks (U.S.), RedyRef (U.S.), Advantech Co Ltd (Taiwan), GLORY LTD. (Japan), Olea Kiosks Inc. (U.S.), Frank Mayer and Associates, Inc. (U.S.), Zebra Technologies Corp. (U.S.), Lilitab, LLC (U.S.), and among others.

Scope of the report:

Interactive Kiosks Market Assessment, by Offering                     

• Hardware
• Software
• Services

Interactive Kiosks Market Assessment, by Type

• Self-service Kiosks
  • Information Kiosks
  • Ticketing Kiosks
  • Check-in Kiosks
  • Wayfinding Kiosks
  • Advertising Kiosks
  • Self Ordering Kiosks
  • Payment Kiosks
  • Other Self-service Kiosks
• Vending Kiosks

Interactive Kiosks Market Assessment, by End User

• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Hospitality & Tourism
• Transportation
• Entertainment
• Manufacturing
• Other End Users

Interactive Kiosks Market Assessment, by Geography

• North America
  • U.S.
  • Canada
• Europe
  • U.K.
  • Germany
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
• Middle East & Africa

Key questions answered in the report: