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Conversational AI Market
Conversational AI Market Size, Share, Forecast, & Trends Analysis by Offering, Application, Organization Size, Deployment Mode, Sector (IT & Telecommunications, BFSI, Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, Education, Manufacturing) - Global Forecast to 2031
Report ID:MRICT - 104911 Pages: 238 Jul-2024 Formats*: PDF Category: Information and Communications Technology Delivery: 2 to 4 HoursConversational AI Market Size & Forecast
The Conversational AI Market is projected to reach $54.1 billion by 2031, at a CAGR of 23.9% from 2024 to 2031. The growth of the conversational AI market is driven by the surge in demand for conversational AI solutions to improve call center operations and the proliferation of voice-enabled devices. Furthermore, the high potential of AI-enabled voice assistants in the healthcare industry and the increasing proliferation of conversational AI solutions for sales and marketing management are expected to create growth opportunities for the players operating in the conversational AI market.
Conversational AI Market Growth Drivers
A Surge in Demand for Conversational AI Solutions to Improve Call Center Operations
Conversational AI solutions allow call centers to provide superior customer service. Conversational AI can enable individualized and efficient service by leveraging machine learning (ML) and natural language processing (NLP) technologies. AI-powered virtual assistants can understand customer needs, identify their problems, and provide relevant information to help them overcome the problems, enhancing customer experience. Chatbots can lower operational costs by offering a robust self-service channel to customers, making them essential for call centers. A call center chatbot understands and responds to real-time customer queries, providing relevant resolutions with minimal agent intervention. Chatbots can be programmed to suit business use cases such as collecting data or feedback.
Leading market players are focused on launching advanced products with added functionalities to increase their market shares. For instance, in September 2021, IBM Corporation (U.S.) announced that IBM’s virtual agent, Watson Assistant, was available with an add-on feature designed to connect to nearly every major contact center platform that uses the SIP protocol, including Genesys and NICE inContact, in as little as half an hour with no coding. Voice assistants built with Watson Assistant’s no-code interface can answer customer calls to help call centers increase their first-contact resolution rates, reduce hold times, and hand off calls to human agents when necessary.
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Proliferation of Voice-enabled Devices
Technological advancements in AI are leading to transformation in industries, including automotive, healthcare, BFSI, retail, and IT & telecommunications. The emergence of smart technologies and the rising adoption of voice-enabled devices across industries are driving the integration of speech and voice recognition capabilities into smart solutions to improve user experience. According to Comscore, Inc. (U.S.), in 2021, smart speaker ownership hit an all-time high, with almost 50% of internet users owning at least one smart speaker. This ownership increased by 70% between 2019 and 2020. Moreover, according to Google Inc. (U.S.), 72% of people owning voice-activated speakers stated that their voice-enabled devices are a part of their daily routines. Thus, the proliferation of voice-enabled devices is boosting the utilization of conversational AI technology, driving the growth of this market.
Conversational AI Market Trends
AI Chatbots with High Emotional Intelligence
The development of chatbots with high emotional intelligence is a prominent trend in the conversational AI market. These chatbots are designed to recognize and respond to human emotions, making them even more effective at engaging with customers. Although emotional AI is in its developmental stage, it holds immense potential to transform how we engage with technology. AI chatbots can leverage AI and machine learning algorithms to analyze large human interactions and emotional datasets. A chatbot’s model can learn to recognize and respond to various emotional states through training data, enhancing the technology’s ability to provide a personalized and empathetic customer experience.
The primary purpose of chatbots with high emotional intelligence is to make users feel heard and potentially address their mental health issues. ELIZA and Woebot are examples of chatbots that provide mental healthcare. Assuming that users’ data privacy is secure, encrypted emotional chatbots can be trusty companions. Users could share their personal problems, stories, feelings, or psychological symptoms. The technology is at its nascent stages and requires extensive research and observation. At the basic level, a chatbot is a companion that listens and talks to patients. Technological advancements and the unique features of AI chatbots are expected to boost this trend in the coming years.
Conversational AI Market Analysis: Key Findings
By Offering: In 2024, the Solutions Segment to Dominate the Conversational AI Market
Based on offering, the global conversational AI market is segmented into solutions and services. In 2024, the solutions segment is expected to account for the largest share of over 76.0% of the global conversational AI market. The large market share of this segment is attributed to the increasing focus on solution-centric automation capabilities, the presence of multiple solution providers investing in R&D, and the growing adoption of conversational AI solutions in various industries.
Moreover, the solutions segment is projected to register the highest CAGR during the forecast period. The growth of this segment is driven by the increasing deployment of chatbots and digital assistants, a surge in demand for IVR systems, and initiatives by companies to launch speech recognition solutions and content management solutions.
By Application: In 2024, the Customer Service Segment to Dominate the Conversational AI Market
Based on application, the global conversational AI market is segmented into customer service, information technology service management, human resource management, sales and marketing management, operations and supply chain management, finance and accounting, and other applications. In 2024, the customer service segment is expected to account for the largest share of over 27.0% of the global conversational AI market. The large market share of this segment is attributed to the growing demand for digital assistants and chatbots in customer service for answering FAQs, increasing usage of AI-powered chatbots or virtual assistants for account management, rising need to analyze customer queries or statements, and conversational AI for multilingual support.
Moreover, the customer services segment is also projected to register the highest CAGR during the forecast period. The growth of this segment is driven by the increasing usage of conversational AI for payment management and the increasing need for conversational AI for order tracking and order updates.
By Organization Size: In 2024, the Large Enterprises Segment to Dominate the Conversational AI Market
Based on organization size, the global conversational AI market is segmented into large enterprises and small & medium-sized enterprises. In 2024, the large enterprises segment is expected to account for a larger share of over 63.0% of the global conversational AI market. The large market share of this segment is attributed to the keen focus on developing strategic IT initiatives by large enterprises, the growing need to handle large volumes of customer-level data, early adoption of advanced technologies in retail, manufacturing, healthcare, and automotive sectors, and the growing need for better insights into customer responses.
However, the small & medium-sized enterprises segment is projected to register the highest CAGR during the forecast period. The growth of this segment is driven by the increasing need for chatbots and digital assistants by small & medium-sized enterprises, the growing demand for IVR solutions by small-scale enterprises, notable benefits offered by chatbots for small & medium-sized enterprises, and the increasing need to improve performance, quality management, and customer satisfaction in call centers.
By Deployment Mode: In 2024, the Cloud-based Deployment Segment to Dominate the Conversational AI Market
Based on deployment mode, the global conversational AI market is segmented into cloud-based deployment and on-premise deployment. In 2024, the cloud-based deployment segment is expected to account for a larger share of above 67.0% of the global conversational AI market. The large market share of this segment is attributed to the rising demand for benefits such as easy maintenance of customer data, cost-effectiveness, scalability, and growing demand for conversational AI solutions for multi-cloud deployments.
Additionally, the cloud-based deployment segment is expected to register the highest CAGR during the forecast period. The growth of this segment is driven by the increasing implementations of cloud-based conversational AI and ongoing efforts by companies to launch cloud-based chatbots and digital assistants.
By Sector: In 2024, the IT & Telecommunications Segment to Dominate the Conversational AI Market
Based on sector, the global conversational AI market is segmented into IT & telecommunications, BFSI, retail & e-commerce, healthcare & life sciences, travel & hospitality, education, government & public sector, media & entertainment, energy & utilities, manufacturing, and other sectors. In 2024, the IT & telecommunications segment is expected to account for the largest share of over 28.0% of the global conversational AI market. The large market share of this segment is attributed to the increasing adoption of AI solutions for fraud detection and prevention, the surge in demand for conversational AI to improve call center operations, exerting efforts by companies to launch chatbots for IT service management, rising need for network optimization and maintenance.
Additionally, the IT & telecommunications segment is expected to register the highest CAGR during the forecast period. The growth of this segment is driven by the increasing implementation of chatbots and digital assistants to address different IT customer questions and the growing need to resolve IT service issues quickly.
Geographical Analysis
In 2024, North America to Dominate the Conversational AI Market
In 2024, North America is expected to account for the largest share of over 37.0% of the global conversational AI market. The large share of this regional market is attributed to the presence of prominent players offering advanced conversational AI solutions & services, the growing demand for AI-powered customer support services, the growing usage of chatbots to provide efficient customer services, the increasing adoption of voice-enabled devices, and increased technological advancement across the region encourage consumers to install conversational AI solutions & services.
However, the market in Asia-Pacific is projected to register the highest CAGR of above 26.0% during the forecast period. The growth of this regional market is driven by companies' growing emphasis on launching chatbots and virtual assistants in the region, rising demand for chatbots and voice assistant solutions, and increasing demand for AI-powered customer support services.
Conversational AI Market: Key Companies
The report offers a competitive analysis based on an extensive assessment of the leading players’ product portfolios, geographic presence, and key growth strategies adopted in the last three to four years. Some of the key players operating in the global conversational AI market are Google LLC (U.S.), Microsoft Corporation (U.S.), Amazon Web Services, Inc. (a subsidiary of Amazon.com, Inc.) (U.S.), Oracle Corporation (U.S.), International Business Machine Corporation (U.S.), NVIDIA Corporation (U.S.), Baidu, Inc. (China), Verint Systems Inc. (U.S.), SAP SE (Germany), AT & T Inc. (U.S.), Conversica, Inc. (U.S.), AssemblyAI, Inc.(U.S.), Kore.ai Inc. (U.S.), OpenAI OpCo, LLC (U.S.), and DRUID S.A. (Romania).
Conversational AI Industry Overview: Latest Developments from Key Industry Players
- In May 2023, Google Cloud, a cloud business unit of Google LLC (U.S.), launched new business models for generative AI. Generative AI has unleashed a new breed of digital assistants, content-creation tools, and applications. It has changed how apps are built, who can build them, and the capabilities end users expect from them.
- In March 2023, Microsoft Corporation (U.S.) launched Microsoft Security Copilot, giving defenders a much-needed tool to quickly detect and respond to threats and better understand the threat landscape. Security Copilot will combine Microsoft’s vast threat intelligence footprint with industry-leading expertise to augment the work of security professionals through an easy-to-use AI assistant.
Conversational AI Market Research Summary
|
Particulars |
Details |
|
Number of Pages |
238 |
|
Format |
|
|
Forecast Period |
2024–2031 |
|
Base Year |
2023 |
|
CAGR (Value) |
23.9% |
|
Market Size (Value) |
$54.1 Billion by 2031 |
|
Segments Covered |
By Offering
By Application
By Organization Size
By Deployment Mode
By Sector
|
|
Countries Covered |
North America (U.S., Canada), Europe (Germany, U.K., France, Italy, Spain, Netherlands, Rest of Europe), Asia-Pacific (China, Japan, South Korea, India, Singapore, and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and the Middle East & Africa (UAE, Israel, Rest of the Middle East & Africa) |
|
Key Companies |
Google LLC (U.S.), Microsoft Corporation (U.S.), Amazon Web Services, Inc. (a subsidiary of Amazon.com, Inc.) (U.S.), Oracle Corporation (U.S.), International Business Machine Corporation (U.S.), NVIDIA Corporation (U.S.), Baidu, Inc. (China), Verint Systems Inc. (U.S.), SAP SE (Germany), AT & T Inc. (U.S.), Conversica, Inc. (U.S.), AssemblyAI, Inc.(U.S.), Kore.ai Inc. (U.S.), OpenAI OpCo, LLC (U.S.), and DRUID S.A. (Romania). |
Key questions answered in the conversational AI market report:
The Conversational AI Market refers to the industry focused on developing and implementing AI-powered technologies such as chatbots, virtual assistants, and voice-based AI systems that enable human-like conversations. These solutions use Natural Language Processing (NLP) and Machine Learning (ML) to understand and respond to user queries in real-time.
The Conversational AI Market is projected to reach $54.1 billion by 2031.
The market is expected to grow at a CAGR of 23.9% from 2024 to 2031. It is forecasted to experience substantial growth due to increasing demand for conversational AI solutions in industries such as customer service, healthcare, sales, and marketing.
The market size was valued at $13.9 billion in 2023 and is projected to grow to $54.1 billion by 2031.
Key players in the market include Google LLC, Microsoft Corporation, Amazon Web Services (AWS), IBM Corporation, Oracle Corporation, NVIDIA Corporation, Baidu, Inc., Verint Systems Inc., SAP SE, and Kore.ai Inc., among others.
A key trend is the development of emotionally intelligent chatbots capable of recognizing and responding to human emotions. Additionally, the proliferation of voice-enabled devices and the integration of AI in call centers to enhance customer service is a growing trend.
- The increasing demand for AI solutions to improve customer service, particularly in call centers.
- The growing adoption of voice-enabled devices.
- The use of AI-powered chatbots in healthcare, sales, and marketing for efficiency and personalized services.
- Offering: Solutions and services.
- Application: Customer service, IT service management, HR management, sales & marketing, and more.
- Organization size: Large enterprises, and small & medium-sized enterprises.
- Deployment mode: Cloud-based and on-premise.
The global outlook is positive, with strong growth expected in North America, which is currently the largest market. Asia-Pacific is expected to grow at the highest rate due to rising demand for AI-powered customer service solutions and chatbots.
The market is projected to grow at a CAGR of 23.9% from 2024 to 2031, reaching $54.1 billion by 2031.
The market is projected to grow at a CAGR of 23.9% during the forecast period from 2024 to 2031.
???????North America currently holds the highest market share, with over 37% expected in 2024, driven by technological advancements and the presence of key players. However, Asia-Pacific is expected to register the highest CAGR of 26% during the forecast period.
Related Tag:
Conversational AI Market
Chatbots
Intelligent Virtual Assistants (IVA)
Speech Recognition Solutions
Content Management Tools
& Language Translation Tools
Customer Service
Information Technology Service Management
Human Resource Management
Sales and Marketing Management
Operations and Supply Chain Management
Finance and Accounting
1. Market Definition & Scope
1.1. Market Definition
1.2. Currency and Limitations
1.2.1. Currency
1.2.2. Limitations
2. Research Methodology
2.1. Research Approach
2.2. Process of Data Collection and Validation
2.2.1. Secondary Research
2.2.2. Primary Research/Interviews with Key Opinion Leaders from the Industry
2.3. Market Sizing and Forecast
2.3.1. Market Size Estimation Approach
2.3.2. Growth Forecast Approach
2.4. Assumptions For the Study
3. Executive Summary
3.1. Market Analysis, By Offering
3.2. Market Analysis, By Application
3.3. Market Analysis, By Organization Size
3.4. Market Analysis, By Deployment Mode
3.5. Market Analysis, By Sector
3.6. Market Analysis, By Geography
3.7. Competitive Analysis
4. Market Insights
4.1. Overview
4.2. Factors Affecting Market Growth
4.2.1. The Need for Improved Customer Experience and Operational Performance Driving the Demand for Conversational AI Solutions Among Call Centers
4.2.2. Increasing Deployment of Voice-enabled Devices Boosting the Utilization of Conversational AI Solutions
4.2.3. Lack of Accuracy in Recognizing Regional Accents and Dialects Limiting the Adoption of Conversational AI Solutions
4.2.4. Low Awareness About Conversational AI Solutions Restraining Market Growth
4.2.5. Growing Use of Voice Assistants In the Healthcare Industry Creating Opportunities for Implementing Conversational AI Solutions
4.2.6. Need to Optimize Sales & Marketing Management Driving the Adoption of Conversational AI Solutions
4.2.7. Data Privacy & Security Concerns Hampering the Adoption of Conversational AI Solutions
4.3. Trends
4.3.1. AI Chatbots with High Emotional Intelligence
4.3.2. The Rise of Voice-enabled Assistants
4.4. Case Studies
4.4.1. Case Study A
4.4.2. Case Study B
4.4.3. Case Study C
5. Conversational AI Market Assessment—by offering
5.1. Overview
5.2. Solutions
5.2.1. Chatbots
5.2.2. Intelligent Virtual Assistants
5.2.3. Speech Recognition Solutions
5.2.4. Other Conversational AI Solutions
5.3. Services
5.3.1. Professional Services
5.3.2. Managed Services
6. Conversational AI Market Assessment—by Application
6.1. Overview
6.2. Customer Service
6.3. Information Technology Service Management
6.4. Sales and Marketing Management
6.5. Finance and Accounting
6.6. Operations and Supply Chain Management
6.7. Human Resource Management
6.8. Other Applications
7. Conversational AI Market Assessment—by Organization Size
7.1. Overview
7.2. Large Enterprises
7.3. Small & Medium-sized Enterprises
8. Conversational AI Market Assessment—by Deployment Mode
8.1. Overview
8.2. Cloud-based Deployments
8.3. On-premise Deployments
9. Conversational AI Market Assessment—by Sector
9.1. Overview
9.2. IT & Telecommunications
9.3. BFSI
9.4. Retail & E-commerce
9.5. Healthcare & Life Sciences
9.6. Government & Public Entities
9.7. Travel & Hospitality
9.8. Manufacturing
9.9. Media & Entertainment
9.10. Education
9.11. Energy & Utilities
9.12. Other Sectors
10. Conversational AI Market Assessment—by Geography
10.1. Overview
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.3. Asia-Pacific
10.3.1. China
10.3.2. Japan
10.3.3. India
10.3.4. South Korea
10.3.5. Singapore
10.3.6. Rest of Asia-Pacific
10.4. Europe
10.4.1. Germany
10.4.2. U.K.
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Netherlands
10.4.7. Rest of Europe
10.5. Latin America
10.5.1. Brazil
10.5.2. Mexico
10.5.3. Rest of Latin America
10.6. Middle East & Africa
10.6.1. UAE
10.6.2. Israel
10.6.3. Rest of the Middle East & Africa
11. Competition Analysis
11.1. Overview
11.2. Key Growth Strategies
11.3. Competitive Dashboard
11.3.1. Industry Leaders
11.3.2. Differentiators
11.3.3. Vanguards
11.3.4. Emerging Companies
11.4. Market Share Analysis
11.4.1. International Business Machine Corporation (U.S.)
11.4.2. Google LLC (U.S.)
11.4.3. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.) (U.S.)
11.4.4. Microsoft Corporation (U.S.)
11.4.5. Oracle Corporation (U.S.)
12. Company Profiles
12.1. Google LLC (A Subsidiary of Alphabet, Inc.)
12.2. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.)
12.3. Microsoft Corporation
12.4. Oracle Corporation
12.5. International Business Machine Corporation
12.6. Verint Systems Inc.
12.7. NVIDIA Corporation
12.8. Baidu, Inc.
12.9. SAP SE
12.10. AT&T Inc.
12.11. Conversica, Inc.
12.12. Assemblyai, Inc.
12.13. Kore.ai Inc.
12.14. OpenAI OpCo, LLC
12.15. DRUID S.A.
13. Appendix
13.1. Available Customization
13.2. Related Reports
List of Tables
Table 1 Currency Conversion Rate, 2019–2022
Table 2 Global Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 3 Global Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 4 Global Conversational AI Solutions Market, By Country/Region, 2022–2031 (USD Million)
Table 5 Global Chatbots Market, By Country/Region, 2022–2031 (USD Million)
Table 6 Global Intelligent Virtual Assistants Market, By Country/Region, 2022–2031 (USD Million)
Table 7 Global Speech Recognition Solutions Market, By Country/Region, 2022–2031 (USD Million)
Table 8 Global Other Conversational AI Solutions Market, By Country/Region, 2022–2031 (USD Million)
Table 9 Global Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 10 Global Conversational AI Services Market, By Country/Region, 2022–2031 (USD Million)
Table 11 Global Conversational AI Professional Services Market, By Country/Region, 2022–2031 (USD Million)
Table 12 Global Conversational AI Managed Services Market, By Country/Region, 2022–2031 (USD Million)
Table 13 Global Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 14 Global Conversational AI Market for Customer Service, By Country/Region, 2022–2031 (USD Million)
Table 15 Global Conversational AI Market for Information Technology Service Management, By Country/Region, 2022–2031 (USD Million)
Table 16 Global Conversational AI Market for Sales and Marketing Management, By Country/Region, 2022–2031 (USD Million)
Table 17 Global Conversational AI Market for Finance and Accounting, By Country/Region, 2022–2031 (USD Million)
Table 18 Global Conversational AI Market for Operations and Supply Chain Management, By Country/Region, 2022–2031 (USD Million)
Table 19 Global Conversational AI Market for Human Resource Management, By Country/Region, 2022–2031 (USD Million)
Table 20 Global Conversational AI Market for Other Applications, By Country/Region, 2022–2031 (USD Million)
Table 21 Global Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 22 Global Conversational AI Market for Large Enterprises, By Country/Region, 2022–2031 (USD Million)
Table 23 Global Conversational AI Market for Small & Medium-sized Enterprises, By Country/Region, 2022–2031 (USD Million)
Table 24 Global Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 25 Global Conversational AI Market for Cloud-based Deployments, By Country/Region, 2022–2031 (USD Million)
Table 26 Global Conversational AI Market for On-premise Deployments, By Country/Region, 2022–2031 (USD Million)
Table 27 Global Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 28 Global Conversational AI Market for IT & Telecommunications, By Country/Region, 2022–2031 (USD Million)
Table 29 Global Conversational AI Market for BFSI, By Country/Region, 2022–2031 (USD Million)
Table 30 Global Conversational AI Market for Retail & E-commerce, By Country/Region, 2022–2031 (USD Million)
Table 31 Global Conversational AI Market for Healthcare & Life Sciences, By Country/Region, 2022–2031 (USD Million)
Table 32 Global Conversational AI Market for Government & Public Sector, By Country/Region, 2022–2031 (USD Million)
Table 33 Global Conversational AI Market for Travel & Hospitality, By Country/Region, 2022–2031 (USD Million)
Table 34 Global Conversational AI Market for Manufacturing, By Country/Region, 2022–2031 (USD Million)
Table 35 Global Conversational AI Market for Media & Entertainment, By Country/Region, 2022–2031 (USD Million)
Table 36 Global Conversational AI Market for Education, By Country/Region, 2022–2031 (USD Million)
Table 37 Global Conversational AI Market for Energy & Utilities, By Country/Region, 2022–2031 (USD Million)
Table 38 Global Conversational AI Market for Other Sectors, By Country/Region, 2022–2031 (USD Million)
Table 39 Global Conversational AI Market, By Country/Region, 2022–2031 (USD Million)
Table 40 North America: Conversational AI Market, By Country, 2022–2031 (USD Million)
Table 41 North America: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 42 North America: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 43 North America: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 44 North America: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 45 North America: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 46 North America: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 47 North America: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 48 U.S.: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 49 U.S.: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 50 U.S.: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 51 U.S.: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 52 U.S.: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 53 U.S.: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 54 U.S.: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 55 Canada: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 56 Canada: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 57 Canada: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 58 Canada: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 59 Canada: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 60 Canada: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 61 Canada: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 62 Asia-Pacific: Conversational AI Market, By Country/Region, 2022–2031 (USD Million)
Table 63 Asia-Pacific: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 64 Asia-Pacific: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 65 Asia-Pacific: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 66 Asia-Pacific: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 67 Asia-Pacific: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 68 Asia-Pacific: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 69 Asia-Pacific: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 70 China: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 71 China: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 72 China: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 73 China: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 74 China: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 75 China: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 76 China: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 77 Japan: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 78 Japan: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 79 Japan: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 80 Japan: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 81 Japan: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 82 Japan: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 83 Japan: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 84 India: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 85 India: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 86 India: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 87 India: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 88 India: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 89 India: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 90 India: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 91 South Korea: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 92 South Korea: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 93 South Korea: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 94 South Korea: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 95 South Korea: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 96 South Korea: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 97 South Korea: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 98 Singapore: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 99 Singapore: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 100 Singapore: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 101 Singapore: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 102 Singapore: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 103 Singapore: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 104 Singapore: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 105 Rest of Asia-Pacific: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 106 Rest of Asia-Pacific: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 107 Rest of Asia-Pacific: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 108 Rest of Asia-Pacific: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 109 Rest of Asia-Pacific: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 110 Rest of Asia-Pacific: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 111 Rest of Asia-Pacific: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 112 Europe: Conversational AI Market, By Country/Region, 2022–2031 (USD Million)
Table 113 Europe: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 114 Europe: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 115 Europe: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 116 Europe: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 117 Europe: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 118 Europe: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 119 Europe: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 120 Germany: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 121 Germany: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 122 Germany: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 123 Germany: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 124 Germany: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 125 Germany: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 126 Germany: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 127 U.K.: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 128 U.K.: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 129 U.K.: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 130 U.K.: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 131 U.K.: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 132 U.K.: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 133 U.K.: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 134 France: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 135 France: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 136 France: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 137 France: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 138 France: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 139 France: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 140 France: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 141 Italy: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 142 Italy: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 143 Italy: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 144 Italy: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 145 Italy: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 146 Italy: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 147 Italy: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 148 Spain: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 149 Spain: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 150 Spain: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 151 Spain: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 152 Spain: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 153 Spain: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 154 Spain: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 155 Netherlands: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 156 Netherlands: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 157 Netherlands: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 158 Netherlands: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 159 Netherlands: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 160 Netherlands: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 161 Netherlands: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 162 Rest of Europe: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 163 Rest of Europe: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 164 Rest of Europe: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 165 Rest of Europe: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 166 Rest of Europe: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 167 Rest of Europe: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 168 Rest of Europe: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 169 Latin America: Conversational AI Market, By Country/Region, 2022–2031 (USD Million)
Table 170 Latin America: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 171 Latin America: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 172 Latin America: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 173 Latin America: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 174 Latin America: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 175 Latin America: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 176 Latin America: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 177 Brazil: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 178 Brazil: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 179 Brazil: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 180 Brazil: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 181 Brazil: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 182 Brazil: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 183 Brazil: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 184 Mexico: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 185 Mexico: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 186 Mexico: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 187 Mexico: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 188 Mexico: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 189 Mexico: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 190 Mexico: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 191 Rest of Latin America: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 192 Rest of Latin America: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 193 Rest of Latin America: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 194 Rest of Latin America: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 195 Rest of Latin America: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 196 Rest of Latin America: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 197 Rest of Latin America: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 198 Middle East & Africa: Conversational AI Market Size, By Country/Region, 2022–2031 (USD Million)
Table 199 Middle East & Africa: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 200 Middle East & Africa: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 201 Middle East & Africa: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 202 Middle East & Africa: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 203 Middle East & Africa: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 204 Middle East & Africa: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 205 Middle East & Africa: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 206 UAE: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 207 UAE: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 208 UAE: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 209 UAE: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 210 UAE: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 211 UAE: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 212 UAE: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 213 Israel: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 214 Israel: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 215 Israel: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 216 Israel: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 217 Israel: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 218 Israel: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 219 Israel: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 220 Rest of Middle East & Africa: Conversational AI Market, By Offering, 2022–2031 (USD Million)
Table 221 Rest of Middle East & Africa: Conversational AI Solutions Market, By Type, 2022–2031 (USD Million)
Table 222 Rest of Middle East & Africa: Conversational AI Services Market, By Type, 2022–2031 (USD Million)
Table 223 Rest of Middle East & Africa: Conversational AI Market, By Application, 2022–2031 (USD Million)
Table 224 Rest of Middle East & Africa: Conversational AI Market, By Organization Size, 2022–2031 (USD Million)
Table 225 Rest of Middle East & Africa: Conversational AI Market, By Deployment Mode, 2022–2031 (USD Million)
Table 226 Rest of Middle East & Africa: Conversational AI Market, By Sector, 2022–2031 (USD Million)
Table 227 Recent Developments By Major Market Players (2021–2024)
List of Figures
Figure 1 Market Ecosystem
Figure 2 Key Stakeholders
Figure 3 Research Process
Figure 4 Secondary Sources Referenced for this Study
Figure 5 Primary Research Techniques
Figure 6 Key Executives Interviewed
Figure 7 Breakdown of Primary Interviews (Supply-side & Demand-side)
Figure 8 Market Sizing and Growth Forecast Approach
Figure 9 Key Insights
Figure 10 In 2024, the Solutions Segment is Expected to Dominate the Market
Figure 11 In 2024, the Customer Service Segment is Expected to Dominate the Market
Figure 12 In 2024, the Large Enterprises Segment is Expected to Dominate the Market
Figure 13 In 2024, the Cloud-based Deployments Segment is Expected to Dominate the Market
Figure 14 In 2024, the IT & Telecommunications Segment is Expected to Dominate the Market
Figure 15 Geographic Snapshot: Global Conversational AI Market (Market Share & CAGR)
Figure 16 Impact Analysis of Market Dynamics
Figure 17 Global Conversational AI Market, By Offering, 2024 Vs. 2031 (USD Million)
Figure 18 Global Conversational AI Market, By Application, 2024 Vs. 2031 (USD Million)
Figure 19 Global Conversational AI Market, By Organization Size, 2024 Vs. 2031 (USD Million)
Figure 20 Global Conversational AI Market, By Deployment Mode, 2024 Vs. 2031 (USD Million)
Figure 21 Global Conversational AI Market, By Sector, 2024 Vs. 2031 (USD Million)
Figure 22 Global Conversational AI Market, By Geography, 2024 Vs. 2031 (USD Million)
Figure 23 Geographic Snapshot: Conversational AI Market in North America
Figure 24 Geographic Snapshot: Conversational AI Market in Asia-Pacific
Figure 25 Geographic Snapshot: Conversational AI Market in Europe
Figure 26 Geographic Snapshot: Conversational AI Market in Latin America
Figure 27 Geographic Snapshot: Conversational AI Market in Middle East & Africa
Figure 28 Growth Strategies Adopted By Leading Market Players (2021–2024)
Figure 29 Competitive Dashboard: Battery Energy Storage Systems Market
Figure 30 Vendor Market Positioning Analysis (2021–2024)
Figure 31 Market Share Analysis: Conversational AI Market (2023)
Figure 32 Google LLC: Financial Overview (2023)
Figure 33 Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.): Financial Overview (2023)
Figure 34 Microsoft Corporation: Financial Overview (2023)
Figure 35 Oracle Corporation: Financial Overview (2023)
Figure 36 International Business Machine Corporation.: Financial Overview (2023)
Figure 37 Verint Systems Inc.: Financial Overview (2023)
Figure 38 NVIDIA Corporation: Financial Overview (2023)
Figure 39 Baidu, Inc.: Financial Overview (2023)
Figure 40 SAP SE: Financial Overview (2023)
Figure 41 At & T Inc.: Financial Overview (2023)
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Related Tag:
Conversational AI Market
Chatbots
Intelligent Virtual Assistants (IVA)
Speech Recognition Solutions
Content Management Tools
& Language Translation Tools
Customer Service
Information Technology Service Management
Human Resource Management
Sales and Marketing Management
Operations and Supply Chain Management
Finance and Accounting
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Related Tag:
Conversational AI Market
Chatbots
Intelligent Virtual Assistants (IVA)
Speech Recognition Solutions
Content Management Tools
& Language Translation Tools
Customer Service
Information Technology Service Management
Human Resource Management
Sales and Marketing Management
Operations and Supply Chain Management
Finance and Accounting
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